Wander Control Systems

215-538-1983

Wander Control Systems

‍‍‍215-538-1983

FAQs

FAQs2021-10-02T21:00:46+00:00
How easy is it to install your Equipment?2013-08-17T22:24:36+00:00

Most of our current and potential customers have an Engineering / Maintenance Department or a local fire alarm dealer that can install and service our products. If you need a referral for service, please contact our technical support department.

What is Wander Control and what can it do for our facility?2013-08-17T22:25:03+00:00

Wandering monitoring products are designed to help health care facilities protect selected doors, hallways, and elevators from unauthorized elopement. The Radio Frequency “RF” tag worn by a potential wandering resident, transmits a signal when the resident enters a protected area. Our door controller can sound an audible alarm to notify the employees of a possible elopement. Many other accessories such as magnetic locks, nurse station alerts, paging and more can be added to fit a particular situation.

What is the Escort feature and what does it do?2013-08-17T22:25:18+00:00

An Escort function is available at each protected area to allow a tagged resident to be escorted through the protected area, without the system securing or alarming. The system will automatically reactivate after the door is closed or after the designated time period, which ever comes first.

What does Perimeter Mode do?2013-08-17T22:25:43+00:00

In the Perimeter Mode, when the door is opened at any time without the escort code enabled, a local and remote alarm will sound to alert of potential problems. Our Staff controller is always in Perimeter mode. Our high traffic door controllers such as the Platinum 3 can be easily programmed to go from Wander mode to Perimeter mode at any time of your choosing.

What is the Alert 6 Panel?2013-08-17T22:26:23+00:00

This panel is a remote enunciator that displays up to 6 door controllers usually placed by the nurse’s station. When a door is in alarm condition, away from nurse’s station, the Alert 6 Panel will let you know by audible and visual alarm which door needs immediate attention.

Can I constantly lock the doors?2013-08-17T22:27:26+00:00

Our door controllers can easily be user programmed to constantly lock doors in Perimeter mode or implement a Time lock /Unlock door period. Fully Programmable.

Can I change the alarm pattern or the perimeter mode on all the controllers of the Wander Control System?2013-08-17T22:27:40+00:00

Yes, you can change the alarm pattern for both modes via the keypad on the controller.

How do I know where to mount the equipment?2013-08-17T22:27:56+00:00

The control unit should be mounted close to the protected door but far enough to allow an employee to operate the keypad while escorting a resident with a walker or in a wheelchair. The display should be at a comfortable usage height for a typical CNA, however you may want to inquire about local codes for installation.

What are RF tags “Radio Frequency tags”?2013-08-17T22:28:10+00:00

A small device worn by a wandering resident that sends a Radio Frequency or RFID signal out through airwaves to the controllers.

Do I have to know about radio frequencies to install or service this equipment?2013-08-17T22:28:28+00:00

No, just wire it to the power supply and antenna we supply and our door controllers are ready to detect RF tags.

How do you test and program each tag?2013-08-17T22:28:47+00:00

Each tag undergoes testing prior to shipping. When the manufacturing process is completed all tags are sent to the quality control department for testing which consists of a proper range, power and operation test. Tags are individually programmed with a facility code and tag ID bit.

Does the system detect noise and confuse it for a good RF tag reading?2013-08-17T22:29:15+00:00

No, We have eliminated the problem of noise verses tag reads. There is a digital encryption code for each tag making it impossible for the system to mistake interference Radio Frequency for a valid tag read.

When do I have to remove the RF tag from a resident?2013-08-17T22:30:16+00:00
  1. Resident tags must be removed prior to MRI, XRAY, CAT SCAN, any type of magnetic imaging and is best removed before any overnight stay at a hospital.
  2. The resident tag does not have to be removed for a bath, shower, or the whirlpool. All the RF tags series are hermetically sealed and can be submerged into water or pool.
What color are the RF tags?2013-08-17T22:30:30+00:00

Tag case is gray in color Polycarbonate and is manufactured in the USA.

Can the RF tags be damaged fairly easily?2013-08-17T22:31:24+00:00

The Polycarbonate case makes it virtually indestructible.

How do the Radio Frequency – “RF” tags work?2013-08-17T22:31:58+00:00
  1. The RF-2 tag “sleeps” or stays on very low power until the tag enters into a transmit field from the main controller. The RF tag “wakes up” and transmits an ID Bit signal back to the controller. The Controller then displays the ID bit.
  2. The RF-2+ tag transmits the ID Bit 4 times a second. When not transmitting, the RF tag “sleeps” to conserve power from the battery.
  3.  The Alpha Watch 3 and Platinum 3 series, RF tags, use the most advanced technology on the market today. The radio frequency tag transmits an FM digital signal two times each second then “sleeps” to conserve power. The RF tag transmits on a higher frequency then the RF-2 and RF-2+ systems.
How hard is it to attach the RF tag to the resident?2013-08-17T22:32:14+00:00

The tag band can be easily attached to the resident tag via a strap with a permanent snap.

How do I know when the RF tag is activated?2013-08-17T22:32:39+00:00

The RF tag is activated when unit leaves the factory for maximum battery life.

What types of outputs are available on the Series 3 Controllers?2013-08-17T22:32:55+00:00

Alarm, SPST relay, 1A @ 24VDC, .5A @ 115VAC, alarm, open collector transistor for remote alarm panel @ 75mA max. Tag detected SPST Relay, 1A @ 24VDC, .5A @ 115VAC (May be used to control electric doors or door closures)

I wonder control of the program codes can be done in-house?2013-08-17T22:33:08+00:00

Yes. Please refer to the 9000 Codes available on the customer support area of our web site.

What type of power do I have to supply for the equipment?2013-08-17T22:33:29+00:00

12 VDC @.5AMP (without magnet locks) for all our door controllers.

What is the operating temperature of your equipment?2013-08-17T22:33:47+00:00

Recommended operating temperature is 40 to 90 degrees F.

What type of indicators and inputs do you have on the Series 3 controllers?2013-08-17T22:34:02+00:00

Indicators and Inputs, Power LED (green), Detect RF Tag LED (red) 32 character LCD Display, Audible indicator, 12 button keypad.

What type of escort function does your equipment support?2013-08-17T22:34:15+00:00

Keypad on local controller activation is a 1 to 5 Digit Code programming of escort code which can be programmed by the user facility. An external keypad like our KP1, KP2 or a push button like our Escort R series can be added.

Does your Platinum 3 system have a tailgate mode and what is it?2013-08-17T22:34:30+00:00

Yes. It is programmable via the keypad. When the controller is in escort mode, when escorting a resident through the door, a chirping sound will warn of another tagged resident in the monitored area.

I wonder guard all the doors with alarms when we install your system?2013-08-17T22:34:51+00:00

Because each door controller functions independently, you can guard all doors with your new installation or start with a few problem doors and add additional doors and controllers in the future.

Can the facility reprogram the user codes?2013-08-17T22:35:07+00:00

Yes. Codes are easily changed whenever necessary. However, we have a lockout guide available that shows how to prevent unauthorized code changes.

When the power goes away from your Platinum 3 and Sentry controllers does it remember the codes that are programmed into the controllers?2013-08-17T22:35:21+00:00

Yes we are using flash technology built into the operating system.

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